COLLECTION OF INFORMATION
Information is collected at several different points in connection with use of the Services. In general, information is collected in connection with the purchase of goods or services though our partners or on-line stores, surveys, newsletters, user registrations for accounts, products, services, warranties or contests, on-line applications offered through the Services such as games, chat tools or message boards, and complaints or third party communications we may receive regarding our users.
To use some features of the Services, you may be required to complete additional registration processes with us. During these registration processes, you may be required to provide certain categories of information, which may include name, address, e-mail address and password information.
At various other points during your use of the Services, you may be asked to provide information about yourself. For example, you may wish to participate in a survey or a contest. Participation in surveys or contests or the use of other services which require the input of additional information is completely voluntary on your part, and you have the choice about whether to disclose the information necessary to use these features of the Services. Users purchasing products or services through our on-line stores or partners will be required to provide additional information such as a valid credit card number, expiration date, and shipping and billing addresses.
In addition to the information which you actively provide to us by methods such as completing the registration form, we collect information about how you interact with the Services. We collect passive information for purposes such as testing and improving a user’s experience with the Services and the compilation of broad aggregate demographic data and related usage information for internal purposes and for disclosure to third parties such as advertisers and content partners. The types of passive information collected by us include, without limitation, your IP address, which type of browser you are using to access the Services, where you go when using the Services and your behavior when using the Services.
Collection of Information from Children
Thought Labs abides by federal law and the guidelines set up by the Federal Trade Commission regarding youth privacy (Children’s Online Privacy Protection Act). As such, we will not knowingly collect any personal information from or allow the registration of young people under the age of 13.
USE / SHARING OF INFORMATION
We may use your information in order to deliver products and services to you and to customize the Services to your interests and enhance your overall experience with the Services. We try to recognize you using various methods, including having you log in with a user name and password or through information provided by third parties. Once we recognize you advertisements and other content may be customized for you so that you can see what interests you the most. In addition, as described above, we utilize passive information to learn more about how you interact with the Services. This passive information may be combined with other information for purposes such as testing and improving your experience using the Services and the compilation of broad aggregate demographic data and related usage information for internal purposes and for disclosure to third parties such as advertisers and content partners. This aggregate passive information does not contain any personal information which can identify any individual user.
We may use your contact information periodically in order to send you e-mail regarding updates to the Services and to alert you or remind you of happenings related to the Services. The frequency of these messages will vary depending upon various factors.
From time to time, we may decide that it is more efficient to use third parties to perform specific services, such as sending communications to our users. If we use a third party to provide specific services (such as sending communications to our users on our behalf), then information (such as contact information) may be shared with that party to the extent necessary for the third party to provide these services. These third party service providers are only allowed to use personally identifiable information for the purpose of providing the specific services requested by us. The third party services covered by this paragraph do not include third party websites or services liked to or otherwise accessible through the Services, which are governed by a more specific provision below.
While we strive to protect the personal information of our users, we will release personal information if required by law or in the good-faith belief that such action is necessary or appropriate.
The Services may also include features such as message boards or chat tools, where users can exchange information and ideas and communicate with one another. When using a message board or chat tool, please be aware that the information is being made publicly available on-line and any user does so at his or her own risk.
We have security measures in place to help protect against the loss, misuse and/or unauthorized alteration of the information under our control. You are the only user authorized to update your account information, unless you provide any of your password information to another party.
We utilize both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored to help protect personally identifiable information. Our staff is trained to comply with our security procedures, and our security procedures are regularly reviewed and revised, if necessary, by our privacy team.
If you have any questions about security issues with the Services, please use our contact form and we will try to answer your questions.
In the event that we sell, assign or transfer some or all of our business to a successor or acquirer, we may sell, assign or transfer all of your information, regardless of your opt status, to such successor or acquirer.
The State of California enacted the Shine the Light law (CA Civil Code Sec 198.83) that permits users who are California residents to request certain information regarding the disclosure of personal information during the past year for marketing purposes. To make such a request, you can contact us at firstname.lastname@example.org].
Your privacy is important to us. If you have questions about any of the provisions described above, please contact us at email@example.com.
Thought Labs has been a vital component in building our highly engaged Facebook community and in cultivating our brand advocates, who help to support and spread the AVG brand. They consistently deliver high-quality work based on strong expertise and proven metrics.Jasdev Dhaliwal, Director of Social Media Communities, AVG Technologies